Public Transport Services
SEK 9 Billion
Västtrafik is responsible for public transport for a region of western Sweden. Every day, over 400,000 customers choose to travel on their buses, trains, trams, and boats. By developing and offering sustainable travel and efficient services, they want to be the obvious choice when people travel. In this way, Västtrafik contributes to “the good life” in Västra Götaland by increasing the attractiveness and competitiveness of the region for both residents and businesses.
Västtrafik needed a solution to remove time-consuming, manual steps to access data and information, improve the quality of data analysis, and enable more informed decision making.
Västtrafik partnered with Remix to gain process efficiencies, increase collaboration and trust with municipalities, and ultimately enable more data-driven outcomes for their communities.
Saved time accessing statistics: ~5 days down to ~10 minutes
Improved quality of data analysis
Sped up stakeholder review of transit lines from a couple of months down to a couple of minutes
Enabled data-driven decision making and gained the trust of municipal stakeholders
Tell us about the initial challenges you faced with transit planning.
We needed a program that could easily be used by novices and experienced planners alike. The programs we had were difficult to use and therefore not many people used them. We quickly saw a need for a solution that would make it easier to talk about how planning affects the way we travel and vice versa.
We also experienced long cycle times to get the information we needed. For example, to access statistics we needed to contact a specific department, which took approximately five days, and this time spent trying to gain access to the data cut deeply into our time to analyze the data and discuss it with partners. The hassle and delays with the old process resulted in more decisions made by gut instinct and previous experience than based on the latest data. These deficiencies prompted us to seek a new way forward.
How have you been able to address your pain points with Remix?
We have gained process efficiencies and increased the quality of our work. With Remix, we have:
How have you been able to improve route planning in the context of geography?
We’ve experienced a big improvement across the board since Remix entered our lives, and one such area has been in the context of geography. Prior to Remix when we would talk about routes without any visuals, only people who were familiar with the routes would understand the conversation. Now, the visuals in Remix bring clarity for everyone. There is a difference between showing things diagrammatically versus showing them on a map. It’s valuable to have everyone looking at the same platform, the same visuals, and the same facts- all of which make the conversation more productive for municipalities. It has allowed us to be more geography-driven and more inclusive of all participants in a discussion.
Urban and Regional Planner, Västtrafik
Tell us about some specific projects that you’ve worked on with your municipalities using Remix.
We have continuous dialogues with our municipalities about various topics. We use Remix to describe what we want to say in a visually compelling way. One municipality (Lidköping) wanted to build out a new area, and we explained to them that if they build it that way, the impact on other parts of the city and network could be unfavorable. We were able to visually show the potential route and population density to better articulate how the ridership would not be strong. This allowed us to get on the same page with our discussion-- the municipality brought their experience and observations to the conversation, and Remix helped us reach a better understanding.
In addition, having accurate data at our fingertips helps build trust between the Västtrafik team and our municipal partners. As an example, we had to talk with Gothenburg about removing a route that was sparsely populated along the line. With Remix data, we could see that most people could walk to a nearby route even without this line. We were able to communicate this with data and visuals which strengthened our discussion with the municipality.
Similarly, we discovered with Twin Cities that there were 35 lines that weren’t efficiently laid out. We used Remix to understand that we could reduce to 20 lines but still provide the same level of service. That was a big win for all.
Describe your relationships working with the Remix team.
We’ve had many discussions with the Remix team regarding data layers, filtering, and Jane. We feel we’ve been well listened to. It’s a good relationship- we feel we’re working together on a personal level.
What’s next for Västtrafik?
We have an overall goal of increasing the number of riders- we want to double our riders by 2025. We’re looking forward to leveraging Remix to show us where we have the potential to increase riders. We also have mode shift goals like biking and walking. We’re excited about what’s to come and glad to have the technology to support our long-term vision.
Governments of all sizes trust Remix to understand, plan, and coordinate multiple transportation modes. Find out how Remix can help your city.